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Joliet, Ill.–
A recent study conducted by Consumer ReportsŪ found that a
majority of consumers were more highly satisfied with
remodeling contractors employed or recommended by a local
independent store than they were with contractors employed
or recommended by Home Depot and Lowe’s (read a summary of
the report here).
The results were gathered from a survey of 13,000 consumer
remodeling experiences, which generally involved an addition
to or remodeling of a bathroom, kitchen, deck, siding,
roofing, windows or doors. Contractors employed or
recommended by a local independent store received the
highest overall reader score, over contractors chosen by the
reader, employed or recommended by manufacturers, and
employed or recommended by Home Depot/Expo Design Center and
Lowe’s.
According to the report, “Contractors not affiliated with
home centers scored higher in the quality of workmanship and
materials, speed of work, communication skills, and ability
to keep costs down than those from Home Depot or Lowe’s.”
“These findings reflect very positively on our company,”
said Bob Hill, President. “Here at FCA, we have always been
committed to hiring and training our own installers in order
to provide the best customer service possible. This study
from Consumer Reports, a trusted source of information for
millions of consumers, now substantiates the value of what
we’ve been doing at FCA for 30 years.”
Floor Covering Associates, Inc. was founded in 1976 by owner
Robert Hill as a single-location carpet store with only two
employees. More than thirty years later, FCA has grown to
become one of the largest floor covering businesses in the
country, with seven locations in the Chicagoland area and a
nation-wide buying group of more than 50 privately owned
flooring stores, known as FCA Network. FCA offers a high
quality selection of carpeting, hardwood, tile, laminate and
stone flooring. FCA also offers home interior design
services at the Naperville-based FCA Design Center. For more
information, please visit
www.fcainc.com
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